Terms and Conditions

1. Acceptance of Terms

By accessing and using Fixrunner platform, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Service Description

Fixrunner provides a platform connecting customers with qualified technicians for various services including plumbing, electrical work, HVAC, refrigeration, kitchen equipment maintenance, and laundry services.

3. User Responsibilities

3.1 Customer Responsibilities

• Provide accurate information during registration and service requests
• Ensure safe and accessible working conditions for technicians
• Be present or designate a representative during service delivery
• Make timely payments for services rendered
• Provide honest ratings and reviews

3.2 Technician Responsibilities

• Maintain valid credentials and certifications
• Provide professional and quality services
• Arrive on time for scheduled appointments
• Use proper safety equipment and procedures
• Document all work performed with photos and signatures

4. Service Requests and Pricing

4.1 Pricing Structure

• All service pricing is set by the platform administration and displayed in Kenya Shillings (KSh)
• Labor Charges:
  • First hour of work: Flat rate of KSh 1,750
  • After first hour: KSh 30 per minute
  • Time is calculated from when the technician starts work until completion
• Transport Charges:
  • KSh 25 per kilometer
  • Distance calculated from technician location to customer location
  • Charged for round trip (distance multiplied by 2)
• Value Added Tax (VAT):
  • 16% VAT is applied to all services
  • VAT is calculated on the subtotal (labor cost + transport cost)
  • All final invoices show the subtotal, VAT amount, and total including VAT
  • Prices quoted before service may not include VAT unless explicitly stated
• Total Cost Calculation:
  • Subtotal = Labor Cost + Transport Cost
  • VAT = Subtotal × 16%
  • Total Cost = Subtotal + VAT
  • Example: For 1 hour 30 minutes of work at 15 km distance:
  • Labor: KSh 1,750 (first hour) + (30 min × KSh 30) = KSh 2,650
  • Transport: 15 km × 2 (round trip) × KSh 25 = KSh 750
  • Subtotal: KSh 3,400
  • VAT (16%): KSh 544
  • Total (incl. VAT): KSh 3,944

4.2 Additional Terms

• Prices may be subject to change with prior notice
• Additional charges may apply for emergency services or after-hours work
• Customers will see the estimated hourly rate before confirming a service request
• Final charges are calculated based on actual time worked and distance traveled
• All charges are displayed transparently on the job completion invoice
• All invoices clearly show the breakdown of labor, transport, VAT, and total cost
• VAT is remitted to Kenya Revenue Authority (KRA) as per tax regulations
• Transport charges cover technician's round trip journey to and from your location

5. Payment Terms

5.1 Payment Due Date

• Payment is due immediately upon completion and acceptance of services
• All invoices include labor costs, transport charges, and 16% VAT
• Customers must review and approve the final invoice before payment

5.2 Payment Methods

• M-Pesa (Amounts Below KSh 50,000):
  • All invoices totaling less than KSh 50,000 must be paid via M-Pesa
  • Payment to be made to the designated Fixrunner M-Pesa business number
  • Transaction reference must include the job ID for verification
  • Payment confirmation is instant upon successful M-Pesa transaction
  • Customers should retain M-Pesa confirmation message for records
• Bank Check (Amounts KSh 50,000 and Above):
  • All invoices totaling KSh 50,000 or more must be paid via bank check
  • Checks must be made payable to "Fixrunner Limited"
  • Checks must include customer name, job ID, and invoice number on the memo line
  • Post-dated checks will not be accepted
  • Service completion confirmation will be issued after check clearance
  • Check clearance typically takes 3-5 business days

5.3 Bounced Check Policy

In the event that a bank check is dishonored, returned unpaid, or bounces for any reason, the following terms apply:

• Immediate Notification: Customer will be notified within 24 hours of check dishonor via phone, email, and SMS
• Processing Fees: A non-refundable processing fee of KSh 2,500 will be charged to cover administrative and banking costs
• Replacement Payment:
  • Full invoice amount plus processing fee must be paid within 7 days
  • Replacement payment may be made via M-Pesa, cash, or certified bank check
  • Personal checks will not be accepted as replacement payment
• Interest Charges: Outstanding balance will accrue interest at 2% per month (24% per annum) from the date of check dishonor
• Service Suspension:
  • Customer account will be suspended until full payment is received
  • No new service requests will be accepted during suspension period
  • Account reinstatement requires full payment clearance
• Legal Action:
  • Fixrunner reserves the right to pursue legal action after 14 days of non-payment
  • Customer will be liable for all legal fees, collection costs, and court expenses
  • Bounced checks may be reported to credit bureaus and affect customer credit rating
  • Criminal proceedings may be initiated under the Kenya Penal Code for fraudulent checks
• Third Attempt Policy: After two bounced checks, the customer account will be permanently suspended and all future payments must be made via certified bank check, bank transfer, or cash only
• Good Faith Exception: In cases where check dishonor is due to genuine bank error or technical issues, processing fees may be waived upon provision of satisfactory evidence from the issuing bank

5.4 Payment Verification

• Customers must ensure sufficient funds are available before issuing checks
• M-Pesa transactions are verified instantly through the platform
• Bank check payments are verified upon clearance with the issuing bank
• Payment receipts are issued electronically through the platform

5.5 Dispute Resolution

• Payment disputes must be raised within 48 hours of invoice receipt
• Disputes should be submitted through the platform messaging system with supporting evidence
• Fixrunner administration will review and resolve disputes within 5 business days
• Withholding payment does not constitute a valid dispute resolution method

6. Cancellation and Refund Policy

• Customers may cancel service requests before technician assignment without penalty
• Cancellations after technician assignment may incur cancellation fees
• Refunds will be processed for unsatisfactory work as per platform guidelines
• Technicians may decline service requests before acceptance without penalty

7. Safety and Liability

• Fixrunner acts as a platform connecting customers with technicians
• Technicians are responsible for their own safety and equipment
• Customers are responsible for property safety and hazard disclosure
• All parties should maintain appropriate insurance coverage
• Report any safety incidents or concerns immediately to platform administration

8. Privacy and Data Protection

• Personal information is collected and stored securely
• ID photos and personal documents are used for verification purposes only
• Location tracking is used only during active service delivery
• User data will not be shared with third parties without consent
• Users have the right to request data deletion
• Customer Contact Information Protection:
  • Technicians are strictly prohibited from sharing customer contact information (phone numbers, email addresses, physical addresses) with any third party
  • Customer contact details may only be used for the purpose of providing the requested service
  • Unauthorized sharing of customer information is grounds for immediate account suspension and legal action
  • Customers have the right to report any misuse of their contact information
  • Technicians who violate this policy will face permanent account termination and may be liable for damages

9. Ratings and Reviews

• Customers may rate and review technicians after service completion
• Reviews must be honest, fair, and based on actual service experience
• Abusive, false, or misleading reviews will be removed
• Technician ratings affect their visibility and job opportunities

10. Customer Complaints System

10.1 Filing Complaints

• Access: Customers can file formal complaints through the customer dashboard under "My Complaints"
• Timeframe: Complaints should be filed within 7 days of service completion for fastest resolution
• Required Information:
  • Select the job related to the complaint
  • Choose complaint category (Service Quality, Technician Conduct, Billing Issue, Safety Concern, Other)
  • Provide detailed description of the issue
  • Upload supporting evidence (maximum 3 photos with commentary)

10.2 Complaint Categories

• Service Quality: Issues with work quality, incomplete work, or recurring problems
• Technician Conduct: Unprofessional behavior, late arrival, or poor communication
• Billing Issue: Disputes about charges, pricing, or payment
• Safety Concern: Unsafe work practices or property damage
• Other: Any other concerns not covered by the above categories

10.3 Complaint Resolution Process

• Acknowledgment: Complaints are acknowledged within 24 hours of submission
• Investigation: Admin team reviews the complaint, job documentation, and contacts both parties if needed
• Resolution Timeline: Most complaints are resolved within 5-7 business days
• Status Updates: Customers can track complaint status (Pending, Under Review, Resolved, Closed) in their dashboard
• Admin Response: Admin team provides a written response with resolution details

10.4 Possible Resolutions

• Service Redo: Technician returns to complete or correct work at no charge (see repeat job policy)
• Partial Refund: Refund of a portion of the service cost based on the issue
• Full Refund: Complete refund in cases of severe service failure or misconduct
• Technician Warning: Formal warning issued to technician for policy violations
• Technician Suspension: Temporary or permanent suspension for serious violations
• No Action: If investigation finds no service failure or policy violation

10.5 Escalation

• If not satisfied with the resolution, customers may request escalation to senior management
• Escalated complaints are reviewed by senior admin team within 3 business days
• Final decisions on escalated complaints are binding

10.6 Complaint Evidence

• Up to 3 photos can be attached to support your complaint
• Each photo should include commentary explaining what it shows
• Photos should clearly show the issue (poor workmanship, damage, incomplete work, etc.)
• Evidence helps expedite the investigation and resolution process

11. Spare Parts Policy and Warranty

11.1 New Spare Parts

• 6-Month Warranty: All new spare parts fitted by Fixrunner technicians come with a 6-month warranty from the date of installation
• Warranty Coverage:
  • Manufacturing defects or premature failure of the spare part
  • Free replacement of defective part within warranty period
  • Free labor for reinstallation of replacement part
  • Warranty does not cover damage due to misuse, accidents, or unauthorized modifications
• Quality Assurance: Fixrunner technicians are required to use quality spare parts from reputable suppliers
• Warranty Claim Process: Contact Fixrunner support through the platform with photos and description of the issue to initiate warranty claim

11.2 Second-Hand Spare Parts

• Customer Consent Required: Technicians may ONLY install second-hand spare parts with your explicit written consent
• No Warranty: Second-hand spare parts carry NO warranty - they are installed "as-is"
• Cost Savings: Second-hand parts are offered at significantly reduced cost compared to new parts
• Disclosure: Technicians must clearly disclose that a part is second-hand before obtaining your consent
• Your Decision: You have the right to decline second-hand parts and request new parts instead
• Documentation: Your consent for second-hand parts will be documented in the job card with your signature

11.3 Spare Parts Quotation Process

• Assessment: After diagnosing the issue, technician will provide detailed quotation for required spare parts
• Quotation Details: Quote includes:
  • List of parts needed with part numbers and descriptions
  • Cost per part (new and second-hand options if available)
  • Estimated delivery timeline
  • Delivery Source: Local (1-3 days) or International (up to 30 days)
  • Labor cost for installation (if different from initial job)
  • Total cost including 16% VAT
• 3-Day Response Deadline:
  • You must respond to spare parts quotation within 3 days (72 hours)
  • Response options: Approve quote, Request alternative parts, Decline service
  • Failure to respond within 3 days will result in automatic job card closure

11.4 International Spare Parts Sourcing

• Extended Delivery Time: Spare parts sourced from abroad may take up to 30 days (1 month) to arrive in Kenya
• Factors Affecting Delivery:
  • International shipping and logistics
  • Customs clearance procedures
  • Import documentation requirements
  • Local transportation from port to service location
• Job Card Status During Delivery:
  • Your job card will be marked as "Awaiting Parts Delivery"
  • Job remains paused until parts arrive - no additional charges during waiting period
  • You can track delivery status through your customer dashboard
  • Fixrunner admin will provide regular updates on shipping progress
• Delivery Timeline Transparency:
  • Quotation will clearly state estimated delivery time (e.g., "14-21 days")
  • Admin will provide expected delivery date when available
  • Delays due to unforeseen circumstances (customs holds, shipping disruptions) will be communicated immediately
• Payment Terms for International Parts:
  • Full or partial payment may be required before ordering international parts
  • Payment secures the parts order and covers import costs
  • Refund policy applies if parts cannot be sourced or delivered
• Customer Communication:
  • You will receive notification when parts are ordered
  • Updates provided at key milestones: shipped, cleared customs, in transit locally, ready for installation
  • Technician will schedule installation appointment once parts arrive
• Alternative Options:
  • If international delivery time is too long, admin may suggest alternative local parts
  • You can choose to wait for international parts or proceed with local alternatives
  • Option to cancel job and pay only assessment + transport fees if waiting is not feasible

11.5 Quotation Timeout and Job Closure

• Automatic Closure: If you do not respond to quotation within 3 days, your job card will be automatically closed
• Assessment and Transport Fees: Upon job closure due to quotation timeout, you will be charged:
  • Assessment Fee: Technician's labor time spent diagnosing the issue (calculated at standard hourly rate)
  • Transport Fee: KSh 25 per kilometer for technician travel to your location
  • 16% VAT: Applied to assessment and transport fees
• Payment Deadline: Assessment and transport fees must be paid within 7 days of job closure
• Late Payment Consequences:
  • Account suspension after 7 days until payment is completed
  • Interest charges of 2% per month on outstanding balance
  • Legal action may be initiated after 14 days of non-payment
  • All legal fees and collection costs will be customer's responsibility

11.6 Spare Parts Unavailability

• Market Research: Technicians will conduct thorough search for required spare parts
• Alternative Options: If exact part is unavailable, technician will suggest compatible alternatives
• Total Unavailability: If spare parts cannot be sourced at all:
  • Job card will be closed with status "Parts Unavailable"
  • You will be charged assessment and transport fees (same as quotation timeout)
  • Payment must be made within 7 days
  • Same late payment consequences apply
• Future Availability: If parts become available later, you can submit a new service request

11.7 Spare Parts Installation

• Upon Approval: Once you approve the quotation, technician will source and install the parts
• Installation Timeline: Technician will provide estimated timeline for sourcing and installation
• Quality Check: Technician must test the repaired item to ensure proper functionality before job completion
• Documentation: Job card will include photos of installed parts and proof of testing
• Warranty Card: For new parts, you will receive warranty documentation with part details and warranty period

11.8 Substandard Spare Parts Protection

• Technician Liability: Technicians are fully liable for installing substandard or counterfeit parts
• Your Protection: If a new part fails prematurely (within 6 months), warranty covers full replacement
• Reporting: Report suspected substandard parts immediately through the complaints system
• Investigation: Fixrunner will investigate claims of substandard parts and take appropriate action
• Consequences for Technician: Installing substandard parts results in:
  • Required replacement at technician's expense
  • Account suspension or termination
  • Potential legal liability for damages

11.9 Customer Rights and Responsibilities

• Right to Choose: You have the right to approve or decline any spare parts quotation
• Right to New Parts: You can insist on new parts and decline second-hand alternatives
• Right to See Parts: You can request to see spare parts before installation
• Responsibility to Respond: You must respond to quotations within 3 days to avoid job closure
• Responsibility to Pay: You must pay assessment and transport fees even if you decline the quotation or parts are unavailable

11.10 Replaced Parts Ownership and Disposal

• Parts Belong to Customer: All replaced/removed spare parts remain your property unless you explicitly consent to technician disposal
• Technician Must Return Parts: By default, technicians must leave all replaced parts with you at the completion of the service
• Your Right to Keep Parts: You have the right to keep replaced parts for:
  • Your own inspection or second opinion
  • Warranty claims on the old part
  • Recycling or disposal through your preferred method
  • Any other personal reason
• Consent for Disposal: If you prefer the technician to dispose of the parts:
  • You must explicitly consent to disposal
  • Consent will be documented in the job card
  • Technician will dispose of parts responsibly according to environmental regulations
  • You can specify disposal preferences (recycle, trash, etc.) if desired
• Documentation: Job card will document whether you retained replaced parts or consented to disposal
• Environmental Responsibility: Fixrunner encourages responsible disposal and recycling of old parts and electronic waste

12. Account Termination

Fixrunner reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or behave inappropriately on the platform. Users may also request account closure at any time.

13. Changes to Terms

Fixrunner may update these terms from time to time. Users will be notified of significant changes and continued use of the platform constitutes acceptance of updated terms.

14. Contact Information

For questions about these terms or to report issues, please contact Fixrunner support through the platform messaging system or email support@servicepro.co.ke

15. Installation Services Policy

15.1 Overview

Installation services are available for various equipment and systems. Due to the complexity and varied requirements of installations, specific terms apply to ensure successful completion.

15.2 Customer Requirements - Equipment Information

• Clear Description: You must provide detailed description of what needs to be installed including:
  • Type of equipment (e.g., air conditioner, water heater, refrigeration unit)
  • Installation location and environment
  • Any special requirements or challenges (height, access, structural constraints)
  • Expected timeline for completion

15.3 Customer-Owned Equipment

• If You Have Already Purchased Equipment:
  • Clear Photos Required: You must upload clear, high-quality photos showing:
    • Equipment still in original packaging (if new)
    • Brand name and model number clearly visible
    • Overall condition of the equipment
    • All components included (if multi-part installation)
  • Brand Name Required: Provide exact brand name and model number in the service request form
  • Photo Requirements: Minimum 1 photo, maximum 3 photos showing different angles
  • Why This Is Important: Photos help technicians:
    • Verify equipment compatibility with installation site
    • Prepare necessary tools and materials
    • Identify any additional requirements or challenges
    • Provide accurate time and cost estimates

15.4 Technician-Purchased Equipment

• If Technician Needs to Purchase Equipment:
  • Site Survey May Be Required: A preliminary site survey visit may be necessary to:
    • Assess installation location and conditions
    • Take measurements and evaluate structural requirements
    • Identify specific equipment specifications needed
    • Determine additional materials or modifications required
  • Site Survey Charges: If site survey is conducted, you will be charged:
    • Transport Fee: KSh 25/km (round trip from technician location to your location)
    • Assessment Time: 1 hour at KSh 1,750
    • VAT: 16% applied to transport and assessment fees
    • Total Example: 10 km distance = (10 × 2 × 25) + 1,750 = KSh 2,250 + 16% VAT = KSh 2,610
  • Site Survey Process:
    • Technician visits location and conducts thorough assessment
    • Detailed report and quotation provided within 24 hours
    • Quotation includes equipment cost, installation labor, materials, and timeline
    • You have 3 days to approve or decline the quotation
  • Payment for Site Survey: Site survey fees must be paid regardless of whether you proceed with installation

15.5 Overnight Stay Requirements

• Multi-Day Installations: Some installations require multiple days and technician overnight stays:
  • Examples: Large commercial refrigeration systems, complex HVAC installations, extensive kitchen equipment setups
  • Overnight Allowance: KSh 3,000 per night
    • Covers technician accommodation and meals
    • Charged for each night technician must stay away from home
    • Added to final invoice (not subject to 16% VAT as it's a reimbursement)
  • Notification: Technician will inform you if overnight stay is required before starting work
  • Your Approval: You must approve overnight arrangements before work begins
  • Documentation: Number of nights will be clearly shown on final invoice

15.6 Additional Manpower Requirements

• When Additional Workers Needed:
  • Heavy equipment requiring multiple people to handle safely
  • Complex installations requiring specialized skills (electrical + plumbing simultaneously)
  • Large-scale installations requiring multiple technicians for efficiency
• Customer Responsibility:
  • You are responsible for additional manpower costs
  • Technician will inform you of manpower needs before starting
  • Quotation will specify number of workers needed and associated costs
  • Typical cost: KSh 1,000 - 2,000 per additional worker per day (varies by skill level)
• Approval Required: You must approve additional manpower and costs before work begins

15.7 Mechanical Lifting Equipment

• When Lifting Equipment Needed:
  • Installing equipment at heights (rooftop HVAC units, elevated cold rooms)
  • Moving extremely heavy equipment (large chillers, industrial freezers)
  • Accessing difficult locations requiring cranes or lifts
• Types of Equipment:
  • Hydraulic lifts or cherry pickers
  • Mobile cranes
  • Hoists or pulleys
  • Specialized lifting gear
• Customer Responsibility:
  • You are responsible for all mechanical lifting equipment costs
  • Equipment rental typically ranges from KSh 5,000 - 50,000+ depending on type and duration
  • Costs vary based on equipment size, rental duration, and operator requirements
  • Must be approved by you before equipment is rented
• Safety: Only certified and insured lifting equipment will be used to ensure safety compliance

15.8 Installation Timeline and Scheduling

• Timeline Estimate: Technician will provide estimated installation timeline in quotation
• Scheduling: Installation date/time scheduled after quotation approval and equipment availability
• Delays: If delays occur due to unforeseen circumstances:
  • Technician will notify you immediately
  • New timeline will be agreed upon
  • No additional charges for reasonable delays beyond technician's control

15.9 Installation Quotation and Approval

• Comprehensive Quotation: You will receive detailed quotation including:
  • Equipment cost (if technician purchasing)
  • Labor charges (installation time estimated)
  • Additional materials needed
  • Transport charges
  • Overnight allowance (if applicable)
  • Additional manpower costs (if needed)
  • Mechanical lifting equipment rental (if needed)
  • 16% VAT on applicable items
  • Total cost and estimated timeline
• 3-Day Approval Window: You have 3 days to approve or decline the installation quotation
• Quotation Timeout: If no response within 3 days:
  • Job card will be closed
  • You will be charged site survey fee (if survey was conducted): transport + 1 hr assessment + VAT
  • Payment must be made within 7 days

15.10 Installation Payment Terms

• Deposit (if applicable): For large installations, a 30-50% deposit may be required to purchase equipment and secure resources
• Progress Payments: For multi-day installations, progress payments may be arranged
• Final Payment: Balance due upon successful completion and your acceptance of installation
• Payment Methods: Follow standard payment terms (M-Pesa for under KSh 50,000, check for KSh 50,000+)

15.11 Installation Testing and Acceptance

• Testing: Technician will test installed equipment to ensure proper functionality
• Demonstration: You will receive demonstration of equipment operation and maintenance
• Documentation: Comprehensive job card with photos of installation process, testing, and final setup
• Your Acceptance: You must inspect and accept the installation by signing job card
• Warranty: Standard 6-month warranty on installation workmanship (equipment warranty as per manufacturer)

15.12 Your Rights and Responsibilities

• Right to Clear Information: You have the right to complete information about all costs before approval
• Right to Decline: You can decline any quotation without obligation (subject to site survey fees if applicable)
• Responsibility for Site Access: You must ensure technician has proper access to installation site
• Responsibility for Permissions: You are responsible for obtaining any building permits or landlord permissions required
• Responsibility for Additional Costs: You are responsible for overnight allowances, additional manpower, and lifting equipment costs
• Timely Response: You must respond to quotations within 3 days to avoid job closure

15.13 Installation Quotation Approval Process

• Direct Quote from Photos: If equipment photos show straightforward installation with no complex requirements:
  • Technician will estimate fair and reasonable charges based on photos
  • Comprehensive quote sent within 24-48 hours of job acceptance
  • Quote includes all costs: labor, materials, transport, and any additional requirements
  • No site survey fee charged for direct quotes
• Post-Survey Quote: After site survey for complex installations:
  • Detailed quote provided within 24 hours of site survey
  • Site survey fee (transport + 1 hr assessment + VAT) included in final invoice if you proceed
  • If you decline, site survey fee must still be paid
• 30-Day Approval Window:
  • You have 30 days (1 month) from quotation date to approve or reject the installation quote
  • This extended window allows time for budget planning and decision-making
  • Quote remains valid and prices held for the entire 30-day period
  • You can request clarifications or modifications during this period
• Approval Options:
  • Approve: Accept quote and proceed with installation - technician will schedule work
  • Request Changes: Ask for modifications or alternative options within the 30-day window
  • Decline: Reject the quote - if site survey was conducted, survey fee must be paid within 7 days
• Automatic Cancellation After 30 Days:
  • If no response after 30 days, installation request is automatically cancelled
  • Site Survey Fee: If site survey was conducted, you must pay survey fee:
    • Transport: KSh 25/km (round trip)
    • Assessment: KSh 1,750 (1 hour)
    • VAT: 16% on transport + assessment
    • Payment due within 7 days of cancellation
  • No Survey Fee: If quote was direct from photos (no survey), no cancellation fee applies
  • Account may be suspended if survey fee remains unpaid after 7 days
• Resubmission: If cancelled, you can submit a new installation request anytime in the future

15.14 Quote Communication and Tracking

• Installation quotes appear in your customer dashboard with prominent status indicators
• Email and SMS notifications sent when quote is ready for your review
• Countdown timer shows remaining days to respond (e.g., "23 days remaining")
• Reminder notifications at 15 days, 7 days, and 2 days before expiry
• You can view detailed cost breakdown and timeline in the quote
• Direct messaging with technician available for questions or clarifications

15.15 Electrical Protection Equipment Requirements

• Mandatory Protection for Electrical Equipment: All equipment installations that use electricity require certified electrical protection gadgets including:
  • Surge protectors or voltage stabilizers
  • Circuit breakers appropriate for equipment load
  • Ground fault circuit interrupters (GFCI) where required
  • Proper grounding/earthing systems
  • Any other protection devices required by electrical codes
• Customer-Provided Protection Gadgets: If you provide the electrical protection equipment:
  • Customer Liability: You are fully liable for any electrical damage to the equipment
  • You must ensure protection gadgets meet proper specifications and certifications
  • Technician is not liable for damage if customer-provided protection is inadequate or faulty
  • Technician may refuse installation if provided protection does not meet safety standards
  • Any equipment damage due to inadequate protection is customer's responsibility
• Technician-Provided Protection Gadgets: If technician provides the electrical protection equipment:
  • Technician Liability: Technician is fully liable for any electrical damage to the equipment
  • Cost of protection gadgets will be included in installation quotation
  • Technician must provide certified, quality protection equipment that meets specifications
  • Technician responsible for proper installation and configuration of protection devices
  • Any equipment damage due to inadequate or faulty protection is technician's responsibility
• Certification Requirements:
  • All electrical protection gadgets must be certified by recognized standards bodies (KEBS, IEC, etc.)
  • Protection devices must match equipment voltage and power requirements
  • Counterfeit or substandard protection equipment is strictly prohibited
• Documentation:
  • Job card must clearly state who provided the electrical protection equipment
  • Take photos of protection devices showing brand, model, and ratings
  • Document installation and testing of protection systems
  • Customer must sign acknowledging protection equipment source and liability
• Your Rights:
  • You have the right to inspect customer-provided protection equipment before installation
  • You can reject installation if protection equipment is inadequate or unsafe
  • You can request that technician provides proper protection if yours doesn't meet standards
• Technician's Duty:
  • Technician must verify adequacy of customer-provided protection equipment
  • Technician must document concerns if customer insists on using inadequate protection
  • Customer must sign waiver accepting liability if proceeding against technician's advice