Customer Terms and Conditions

1. Using Fixrunner

Fixrunner connects customers with technicians. Provide accurate job details, provide safe access, and communicate respectfully.

2. Charges

• Labour is priced according to the job's magnitude or complexity. Admin discusses the charge with the technician on site to help prevent overcharging.
• Transport is a mandatory fee of KSh 1,000 per 15 km radius band. It remains payable even if you do not approve the quotation.
• Approved quotations show labour, transport, and any spares fitted. Pay through the stated Fixrunner process and retain your M-Pesa reference.

3. Quote and Job Card Confirmation

To accept a quotation, the customer must provide the exact unique request code received when the job was created. The code is checked against the original request before acceptance is recorded; an incorrect code is rejected. Do not share the code with anyone except the Fixrunner technician handling your job. The technician records diagnosis, work, spares, payment, photos, and signatures on the job card. Enter the same code to confirm closure after the required signatures are complete.

4. Spare Parts

• Spares are charged according to the approved quotation and must be suitable for the equipment.
• Where a replacement is required, the technician should explain the part, price, and expected work before fitting it.
• Once a spare has been approved, fitted, or specially ordered, its cost may remain payable unless Fixrunner confirms otherwise. Keep the M-Pesa reference and any part documentation.

5. Safety, Disputes, and Legal Action

Keep the work area safe and disclose hazards. Raise service or payment concerns promptly through Fixrunner so they can be reviewed. You agree to first allow Fixrunner a reasonable opportunity to investigate and resolve a dispute. Nothing in these terms prevents either party from seeking lawful remedies or taking legal action where a dispute cannot be resolved.

6. Off-Platform Transactions

If you arrange, continue, or complete any transaction, payment, service, or agreement with a technician outside the Fixrunner platform, Fixrunner is not a party to that transaction and is not liable for any loss, damage, dispute, injury, payment, workmanship, or other consequence arising from it. Keep all service arrangements and payments within the Fixrunner process so they can be properly recorded and supported.

7. Privacy

Use customer and technician information only for the requested service. Do not share personal details without permission.