About Fixrunner

Kenya's premier platform connecting customers with verified, professional service technicians

Our Mission

To revolutionize how Kenyans access professional service technicians by providing a transparent, reliable, and efficient platform that benefits both customers and technicians.

Trust & Safety

Every technician is verified with ID, credentials, and background checks

Fair Pricing

Transparent pricing with no hidden fees - KSh 1,750 first hour, KSh 30/min after

Empower Technicians

Fair commission structure (75%) helping technicians build sustainable businesses

Our Story

Fixrunner was born from a simple observation: finding reliable, qualified service technicians in Kenya shouldn't be difficult or uncertain. Too many customers struggled with unreliable contacts, unclear pricing, and concerns about technician credentials.

At the same time, skilled technicians faced challenges growing their businesses, accessing customers, and earning fair wages for their expertise. We saw an opportunity to bridge this gap with technology.

Today, Fixrunner connects verified technicians specializing in plumbing, electrical work, HVAC, refrigeration, kitchen equipment, and laundry services with customers across Kenya. We've built a platform that ensures transparency, accountability, and fair treatment for all parties.

What We Offer

For Customers

  • Verified technicians with ID and credential checks
  • Real-time technician tracking and job updates
  • Transparent pricing with detailed invoices
  • 6-month warranty on new spare parts
  • Direct messaging with technicians
  • Ratings and reviews system
  • Customer complaint resolution system

For Technicians

  • Access to a large customer base
  • Fair 75% commission on all jobs
  • Weekly M-Pesa payments (under KSh 50,000)
  • Digital job cards and invoicing
  • Professional profile with ratings
  • Support for spare parts quotations
  • Ability to report problematic customers

Our Values

Transparency

Clear pricing, detailed invoices, and open communication between all parties

Quality

Rigorous technician verification and quality standards for all services

Fairness

Equitable treatment and compensation for technicians, reasonable prices for customers

Accountability

Rating systems, warranties, and dispute resolution to ensure accountability

Join the Fixrunner Community

Whether you need a service or you're a qualified technician, Fixrunner is here to help